Privacy Policy
Customer Privacy Policy
Our primary – and most important – goal is to maintain and ensure the security of our customer data. We understand that you may have concerns regarding the privacy of your personal information. This is why we have specifically created this section: to address your concerns and answer questions you may have.
This Customer Privacy Policy describes the information and privacy practices for our retail stores ("Stores"), our Customer Care centers ("Call Centers"), our website ("Site"), and all other locations, occasions, or events where your personal information is collected by, or on behalf of, us.
Personal Information We Collect
As part of your interaction with us, we may collect personal information such as name, email address, billing address, mailing address, phone number, and credit card information.
When We Collect Personal Information
- Create an account on our Site
- Purchase, return, or exchange items in our Stores, through our Call Centers, or on our Site
- Contact one of our Call Centers
- Subscribe to our newsletter or emails
- Respond to a survey or fill out a form
- Sign up for a loyalty program
- Enter into a contest or sweepstakes
- Provide us with reviews, questions, answers, comments, feedback, or suggestions
How We Use Your Personal Information
- To enhance your experience: We use your personal information to personalize your shopping experience, improve our Site, and tailor promotions.
- To improve customer service: Your info helps us respond effectively to your requests and manage your account.
- To process transactions: We use it for billing and order fulfillment, and to contact you if issues arise.
- To administer a contest, promotion, or survey: Participation is voluntary and helps us notify winners and personalize experiences.
- To send periodic communications: With your consent, we may send promotional content or order updates. You can unsubscribe at any time.
- To email a friend: If you use our referral service, your friend receives a one-time invite email. We do not store this data.
Updating/Accessing/Amending/Correcting Personally Identifiable Information
You may update or delete your information through your account settings or by contacting us directly.
Customer Testimonials/Comments/Reviews
We obtain consent before posting customer reviews that include identifiable information.
In general, we may combine your personal information with non-personal information collected through our Stores, Call Centers, Site, and/or third-party sources in order to accomplish the uses listed above.
Security – How We Protect Your Information
We use industry-standard SSL encryption and secure servers to protect your data. Only authorized personnel may access sensitive information, and internal policies are in place to maintain confidentiality. However, no method is 100% secure and we do not assume liability for breaches beyond our control.
How We Share Your Information Outside Of Our Website
We may share your personal information with trusted third-party service providers (e.g., payment processors, shipping partners) only as necessary to fulfill orders and provide support. We also comply with legal obligations as required.
Social Media Widgets
Our site includes Facebook, Twitter, and other social media features. These may collect your IP address and browser activity. Your interactions are governed by the third-party’s privacy policy.
Cookies
Cookies help us personalize your experience, track orders, and improve our Site. You can disable cookies in your browser, but some features may not work as expected.
Behavioral Targeting / Re-Targeting
We may use third-party ad networks to display tailored ads on other websites based on your browsing behavior on our Site.
Log Files
We log general web activity such as IP address, browser type, and click paths to monitor Site usage and performance.
Product Reviews and Question & Answer Areas
Information submitted in public areas of the Site is visible to others. Contact us to request removal of any personal information you’ve posted.
Email Privacy
We will not share or sell your email address. Never send sensitive information via email. Use secure forms or contact methods when appropriate.
Chat Feature
We use an optional chat feature for live help. We only collect information necessary to assist you. Data may be retained for service delivery and compliance purposes.
Terms and Conditions
Please refer to our Terms of Service for full legal policies governing the use of our Site and services.
Your Consent
By using our Site, you agree to this Privacy Policy and our Terms and Conditions, including all limitations of damages provisions.
Changes to Our Privacy Policy
We may update this policy at any time. Please check this page periodically for the most current version.
